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Mom’s Facebook Post Thanking Flight Attendant Sparks an Outpour of Kindness

The post now has nearly 300,000 likes, over 36,000 shares, and more than 5,600 comments. (Image:   MIKI Yoshihito via  flickr/
The post now has nearly 300,000 likes, over 36,000 shares, and more than 5,600 comments. (Image: MIKI Yoshihito via flickr/ CC BY 2.0 )

A New York mother wanted to make sure her appreciation reached the flight attendant who had helped calm her baby boy. So, she took to Facebook to share the story, and the outcome was beyond what anyone could have imagined.

Heather Gooch of Islip, New York, was returning from Fort Lauderdale after Christmas with her husband and her 9-month old son. She said she was feeling a little worried about how the trip would go, because it was her son’s second trip on a plane.

“I have NEVER had a flight attendant as kind and as helpful as she was,” Gooch wrote on Facebook on Tuesday, December 29. “My son adored her and kept looking for her as she passed by. At one point, she saw that he was looking for her and getting ancy so she came and picked him up, and walked up and down the aisle with him while my husband and I ate our lunch.

“Although this may not be a story that stands out from the rest, I wanted to thank her, and let her know how appreciated she is. We so often hear about the negative things going on so I wanted to share this story of someone who made my trip a little brighter,” Ms. Gooch wrote.

Ms. Gooch told ABC News that she tried to call the airline to thank the flight attendant for going above and beyond, but the line was busy. So she posted a thank you note on Southwest’s Facebook page, with a photo of the attendant holding her young son, asking the company to pass her appreciation on to the flight attendant that she knew only as Anisse.

The post now has nearly 300,000 likes, over 36,000 shares, and more than 5,600 comments. Many of the people who commented on the post relayed similar experiences while traveling with the airline, and some people shared stories where the flight attendants did things that were even more altruistic and humbling.

Here’s Ms. Gooch’s Facebook post to Southwest Airlines:

Kelley Long DuBach wrote this comment on Ms. Gooch’s post:

Vanessa Jones wrote:

Kirche Leigh Zeile wrote:

Jody VanAtta wrote:

Maureen Dennison wrote:

Sue Haines wrote:

Ms. Hooch’s post eventually made its way back to the flight attendant, Anissa Charles. “Y’all are going to make me cry!!!” she wrote on Ms. Gooch’s post. “Lol it was Truly my pleasure, and he made MY day!! I needed him more than he wanted me to hang out with.”

Ms. Charles added: “I tell adults all the time on my flights, children are doing exactly what they are supposed to do… make noise! Lol Think about it, the aircraft is completely boring to them (after takeoff) and there’s nowhere to run! I would honestly rather hear them make noise and even cry than to hear an adult whine! Lolol They have soooooo much to talk about, and mom and dad deserve a break!”

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