As Thanksgiving approaches, it’s a season to reflect on gratitude, family, and community. For the Worthington Carroll Agency in Port Jervis, NY, these values aren’t just seasonal — they’re at the heart of the business.
Founded in 1946 and recently acquired by Reggie Worthington in 2023, Worthington Carroll Agency has long been a trusted presence in the Tri-State area. Licensed in New York, New Jersey, and Pennsylvania, the independent agency represents multiple companies to offer tailored coverage for clients’ unique needs, with an emphasis on customer service throughout the process.
A lifelong path in insurance
Reggie’s journey began in high school, when he joined the agency as a work-study student. “I was here listening to everything the old owner, Deg Carroll, talked about and to his clients, and I learned the company procedures,” he recalled. “I liked the business. After school, I got my insurance license and began servicing clients while working in marketing, underwriting, claims, and customer service for various companies. That experience gave me the knowledge to adapt to market changes and provide the best coverage for our clients.”
In 2013, Reggie started his own agency, RH Worthington Group, before purchasing the Carroll agency in 2023 and rebranding it as Worthington Carroll Agency. “We’ve been operating ever since, focusing on auto, home, and commercial insurance, and serving our local community,” he said.
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Navigating challenges and putting clients first
Insurance is an industry with evolving challenges, from rising premiums to property issues like aging roofs. “Some of the challenges we face are with coverage and pricing, especially for homeowners and auto insurance,” Reggie explained. “We work with clients to adjust deductibles and find the best discounts — it’s all about serving them the best we can.”
Lisa, Reggie’s colleague at the agency, emphasized the personal touch that sets them apart: “We welcome new clients into the community, guide them through their insurance needs, and build trust. It’s not just about policies; it’s about long-term relationships.”
Community engagement matters
The agency actively participates in local initiatives, such as sponsoring ACT Through Music, a nonprofit supporting suicide prevention and awareness, and attending community events like Wreaths Across America and local golf outings. “We’re family- and community-oriented,” Reggie said. “There are a lot of great people here, and we try to give back whenever we can.”
Thanksgiving gratitude
With the holiday approaching, the Worthington Carroll team shares their heartfelt thanks.
“Happy Thanksgiving,” Reggie said. “May everybody enjoy family and friends and be thankful. I’m most grateful for my supportive family and our staff — they’ve been incredible this year.”
Lisa added, “I’m thankful for family. We’ve had hardships this year, but everything has worked out, and we’re healthy. Cherish every moment with your family.”
Client testimonials speak volumes
Clients echo the agency’s dedication. Elijah Barbosa praised Lisa for her “attention to detail, organization, and rapid responses,” calling the experience “easy and completely worry-free.” Kevin Cox lauded her thoroughness, noting, “Lisa is the best! She found better policies for both my auto and homeowners insurance and saved me money. Great company with even better people.”
Other clients described the agency as professional, courteous, and responsive, with Doribones Bonner noting, “They helped me out of a jam after my previous insurance dropped me.”
A hometown agency for generations
Many clients have returned for years, even bringing their families to the agency. “It’s nice to see generations of clients coming back,” Reggie said. “We insure families in New York, New Jersey, and Pennsylvania, and it’s rewarding to watch them grow and start their own families.”
For the Worthington Carroll Agency, insurance isn’t just a business — it’s about building trust, supporting families, and contributing to the local community. This Thanksgiving, the agency’s message is clear: be thankful, cherish your loved ones, and value the community around you.
From everyone at Worthington Carroll Agency — serving New York, New Jersey, and Pennsylvania with auto, home, commercial, umbrella, flood, boat, motorcycle, renters, classic car, and RV insurance — Happy Thanksgiving!
Visit us at 169 Jersey Ave, Port Jervis, call 845-856-5125, or email [email protected]. Or ask your neighbor — chances are, they’re already part of the Worthington Carroll family.
