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Starbucks Sued Twice For ‘Too Much Ice In Their Drinks’

Starbucks, sued, ice coffee
Starbucks is facing a $5 million lawsuit for putting too much ice in customer's iced coffee. (Image: JESHOOTS via Pixabay/CC0 Public Domain)

Have you ever asked yourself whether it’s really necessary to get so much ice in your favorite cold drink just as you reach rock bottom after only a few sips? Well, Starbucks is facing a $5 million lawsuit for just that.

Too much ice in my ice coffee, Starbucks

Well, one lady in Chicago has taken her complaint about “too much ice in iced beverages” to court. The Chicago citizen has formally sued Starbucks Corp. for overloading her cold drink with ice.

While some people who are in resonance with the ladies opinion, that too much ice is just too much ice, there are many others who believe the lady went a step too far.

However, the plaintiff, Stacy Pincus, has some sound arguments to back up her allegations against Starbucks Corp. According to Pincus: “Starbucks misrepresents the amount of cold drink a customer will receive by including ice in the volume advertised on menus.”

A freshly brewed Starbucks iced coffee comes in several sizes as described on the stores menu:

Tall 12oz
Grande 16oz
Venti 24oz
Trenta iced 34oz

Screenshot from the menu of Starbuck.com for a Iced Coffee with Milk, showing the ingredients.

Screenshot from Starbucks.com showing the ingredients of an iced coffee with milk.

The legal representatives in the case say that “it’s a $5 million class-action lawsuit” not just on behalf of Pincus but also other consumers who bought cold drinks at Starbucks over the past 10 years.

The Picus-case isn’t the first time that someone has sued Starbucks over the amount of liquid in their drinks.

Just recently somebody sued Starbucks, complaining about how much liquid the company serves in their beverages.

Just ask and we’ll fix it

Both cases are still open. Starbucks isn’t very flattered about the accusations and doesn’t seem to show any remorse on behalf of the accusations. They claim that the customer is free to report anything unsatisfying about their drinks.

“Our customers understand and expect that ice is an essential component of any ‘iced beverage.’ If a customer is not satisfied with their beverage preparation, we will gladly remake it,” Starbucks spokeswoman Jaime Riley allegedly said via email.

The complaint pattern seems to be a repeating one, as other food companies have also faced similar lawsuits in the past concerning food volume, temperature, and advertising of their products.

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