Upon arriving at the service lounge of the Qidu District Household Registration Office in Taiwan’s Keelung City, one immediately feels the friendly ambiance of the office. Not only are the public servants very friendly and enthusiastic, but the lounge is equipped with various customer-friendly facilities, including an automatic numbering machine, electronic bulletin boards, computers, Wi-Fi, USB sockets for smartphone chargers, a water fountain with hot, warm, and cold water, disposable and porcelain cups, newspapers, magazines, reading glasses, pens, comfortable chairs, a blood pressure monitor, and even hair dryers, just to name a few.
Near the entrance and surrounded by several green plant pots are enthusiastic volunteers in pink vests. They greet the public in a pleasant manner and usher them to the right counter to receive due service.
They also provide other services, including answering various questions, photocopying documents, sending and receiving documents via fax, calling a taxi, and taking care of children on behalf of visiting parents.
At one end of the lounge is a Children’s Reading Corner with a bright fairyland mural. The area provides an opportunity for children to read or play while waiting for their parents.
The Office also provides online consultations via popular apps, such as Skype and LINE, or by means of a hotline. Due to the considerate and ambient service of its employees, the office has repeatedly won first place among the seven household registration offices in Keelung City.
The Qidu District Household Registration Office is typical of government agencies that provide quality service to the public in Taiwan. In fact, government inspectors conduct an annual assessment, including onsite visits, of agency offices to assess the quality of service and grade their performance.
The heads and relevant officers of the agencies may be subject to citations or disciplinary actions according to the results of the annual assessment. Taiwan undoubtedly has set a good example for other countries in terms of public service.
Subscribe to our weekly email